In conversation with: Chelsea Ramsey, Learning and Development Manager, Horizon Media
Q: What mindset shift has been the biggest game changer for you for how you view your role and the challenges of working in L&D?
I started in this field as a strategist but ironically I had tunnel vision. I was very task oriented and execution focused- ‘putting on the next class’ for example. Since I’ve been in my managerial role and had more space to think, I’ve started to view our courses with the measurement in mind right at the front. Now as I’m partnering with different business leaders, I’m thinking about design with measurement in mind from the get-go. Also my relationship with tech has changed. For example, in previous trainings we’d have a paper sign in sheet and I’d have to make time to manually enter all that later. Now, it’s seamless. Technology is a resource that’s worth the time setting up. The tool we use is Go Reader.
Q: In the last 5 years, what new belief, behavior or habit has most improved your life?
I naturally self reflect a lot. I recently was a part of this program that was a pilot geared toward women looking to make an impact and articulate those goals and move yourself down that path. I Met this woman named Stephanie- she changed my world as relates to certain behaviors and habits I have professionally. I previously felt in my workday I was spinning out of control, so busy, stretched too thin…. Stephanie shared that she spent a good portion of her late 20s/early 30s trying to listen more than she talked. This in turn gave her time to calibrate how she was feeling and decide how she responded in certain situations, which in turn led to more thoughtful conversations. When you’re going all the time or not reflecting, that time is not yours -you’re relinquishing that time to something else. I derived confidence by saying, “I give my permission to think.”
Q: When you feel overwhelmed or unfocused, what do you do?
Stephanie is a goddess when it comes to self care. The first thing she told me during this pilot is to be mindful of what drains the battery than recharges. While it’s ok to mourn bad news- it’s naturally how you feel and you don’t want deny that time and space- be aware of how you feel after you feel that. Ruminating and self hating will deplete you everytime. Reading or exercising are recharging. Oh, and our phones are the worst for recharging.
Q: How has a failure or “failure” set you up for future success?
I’ve had to assess my relationship to failure because we just didn’t talk about it growing up. It was all about, ‘how can we cushion me from failure?’ I realized if I don’t push those boundaries then i’m not realizing my whole potential. I care about community, and in a moment of failure I feel like I let someone down or damaged a relationship. But now I’ve reframed that I’m pushing my boundaries. As i got older,I was getting frustrated bc I wasn’t playing it safe. By the way, in no way am I saying this is a comfortable process! (laughs)
Q: What are bad recommendations you hear in your field?
This is more a bad practice I see in the field: Not being in tune with the needs of the biz you’re embedded in. You should have a biz partner or advocate with you every step of the way.